We at Panda and Cub want you to be totally satisfied with your order. If for any reason you are not completely happy, we will happily accept your timely return of unworn, unwashed, or defective merchandise. Returned items should include the tags and be in the same condition as when it was delivered to you. Used items obviously cannot be returned.
THERE WILL BE NO RETURNS WHATSOEVER ON MERCHANDISE PURCHASED BEFORE THE HOLIDAYS AFTER THE HOLIDAYS.
Our goal is to make the return process as easy as possible.
We reserve the right to cancel any orders.
Products which are not on sale must be received by us within 5 days from receipt (as defined when our carrier delivers the merchandise to your address) for a full REFUND less shipping. Items returned past this time frame are final sale.
Items bought online and picked up in store or at a pick up location will follow the in-store policy rules and only store credit will be given.
Our pick up locations include: Flatbush and Lakewood. These are only pick up locations. Returns can be shipped to us or brought back to the physical shop. If you would like to order something for Lakewood pickup, please write in the notes "lakewood pick up."
Any orders placed online for in store pick up and cancelled by the customer within 5 days will also receive store credit only, as this follows the same in store policy of store credit only. Credits and gift cards can only be used toward full priced merchandise.
ALL SPECIAL ORDERS ARE FINAL SALE. THERE ARE NO EXCEPTIONS.
You have 5 days from when you receive an email stating your order is ready for in-store pick up to bring any items back to exchange for a store credit. After that time, your order is considered final sale.
Any order that a customer decides to cancel prior to shipping will be subject to a $7.95 cancellation fee.
It may take up to 14 days from when we receive your return for us to process a store credit or refund for products that are not on sale.
- Please note that due to the large quantities of products in some returns which we need to restock, we charge a 10% restocking fee that will be subtracted from all returns worth more than $300.00
PLEASE NOTE-UPDATE DUE TO CORONAVIRUS OUTBREAK:
We generally do not provide return labels. However, in order to make the return process easier during this difficult time, we are happy to provide one and subtract the $7.95 standard shipping fee from your return. Kindly email us to request a return label within 2 days of receipt of the shipment if you would like to utilize this option, so we can get it back within the time frame.
You are welcome to send back all orders to a temporary address to ensure we get the return while the physical shop is closed.
The address is 1217 E28th Street, Brooklyn, NY 11210.
Please feel free to reach out to us with any questions.
If you receive a baby gift that is not on sale, you may be able to exchange for another item that is not on sale for 4 weeks from the date purchased by the gift giver. This rule applies to items bought as a gift at the time of purchase...items that are past the time frame to return and "re-gifted" will not be accepted past the standard 5 day policy.
Merchandise purchased on sale at AT ANY DISCOUNT THAT IS 15% OFF OR MORE are considered final sale and cannot be returned or exchanged. Products purchased on sale at less than 15% off are permitted to be exchanged or returned for store credit only.
These goods must be mailed back to the store and received by us within 5 days of order receipt. Please include the store receipt for your order in the package.
We do not hold accountability for any lost or stolen packages after the delivery is confirmed per the postal system.
In the event that you have any issues with your garment, please contact the company directly. They are responsible for the quality of their merchandise.
There is no additional discount for orders already placed and are on additional sale.
Orders that have free shipping and are returned, so that the order no longer reaches the minimum amount for the free shipping, will be subject to the standard $7.95 shipping fee which will be deducted from the total refund. The same rule applies for free shipping promotions. For example; if the original order amount was $150 and qualified for free shipping, and then upon return, the total order amount is $100, the refund will be subject to the standard domestic shipping fee. Only new online orders apply to free shipping promotions. Orders placed with store credits do not apply.
Please note, if the order is returned to anywhere other than our physical store address: Panda and Cub 2010 Ave. M, Brooklyn, NY 11210, we do NOT hold responsibility.
In the event that there are any issues with your order, please email us immediately, so we can address the issue in a timely fashion.
During promotions, exclusions apply. Items sold year round are always excluded such as Flora & Henri, Dott Child, Donsje Amsterdam, Belle Enfant Basics, Marmar Pajamas and onesies, Arbii floppy bows, other Arbii products, Oeuf Layette, Noe & Zoe BOS collection, Bari Lynn Hats, most other Layette, Kina Booties, Kidwild. Items already discounted will also be excluded from most promotions. We reserve the right to cancel any orders. Final Sale. No returns or exchanges.
Items from past seasons may take a little more time to ship out, as they must be accessed from our warehouse.
Tights and footless tights cannot be returned or exchanged. Underwear is final sale as well.
Swimwear cannot be returned or exchanged. Hair accessories cannot be returned or exchanged. All sales are FINAL.
If someone purchases an item and returns it and then purchases the same exact item again, (meaning: the exact same size and color, etc.) that item is considered final sale upon the second purchase. Customers tend to do this in order to extend store policy.
We reserve the right to cancel any orders; especially if items are no longer available or if the order is deemed fraudulent.
We are more than happy to help with any sizing inquiries!
Please e-mail us at email@example.com, or call us at 718-564-6114 should you have any questions.
Please send returns to:Panda and Cub
2010 Ave. M
Brooklyn, NY 11210